About My Health Record 

My Health Record is a secure website that gives people access to and a choice in how they view their health information. Over time, it will help give millions of New Zealanders the ability to see their health records online, including those who don’t have access to a GP patient portal.

Background to My Health Record 

Enabling people to use digital services to access their health information is an important part of health sector reform. Providing access to information and self-service options helps provide more people with the care they need in their homes and communities and choices in how to access services.

It is delivering on Te Pae Tata ambition for Data and Digital to build on the technology we developed for COVID-19 by re-using and redeveloping the existing My Covid Record platform to create a more comprehensive personal health record.  My Health Record is a fundamental part of this change.

About My Health Record

My Health Record is a secure online website that gives people access to their health information. People can log in to http://my.health.nz using their My Health Account login details, which many people set up to use My Covid Record. Some people will need to upgrade their My Health Account login for extra security to access their wider health information.

Many parents of a child under 12 with a New Zealand birth certificate will be able to add their child to their account to view some of their health information, including their immunisation records and some of their NHI information.

After logging in to My Health Record, people can:

  • View their immunisation records dating back to 2005.
  • View their COVID-19 test results.
  • Report a COVID-19 RAT result for themself or someone else.
  • View their information on the NHI system and update their name, address, ethnicity, and gender.
  • View their active High Use Health Card and Community Services Card entitlements.
  • View their linked child/ren’s immunisation records and some NHI details.

Over time, more information and functionality will be made available.

My Health Record and other patient portals

My Health Record is designed to complement the information already provided through existing consumer portals, such as MyIndici and Manage My Health. My Health Record is not intended to replace these.

While some consumers can access parts of their health information through a patient portal provided by their GP, not everyone has access to a patient portal. My Health Record helps to provide consumers with a way to see your health records that are held on central systems, whether or not they have access to Patient Portal. 

Key Documentation

Privacy Impact Assessment:

Frequently Asked Questions

I’ve logged in and all I can see is my COVID info – where are my other immunisation records? 

Using your existing My Health Account login you will be able to see COVID-19 features only on My Health Record if it says, “Identification level: Basic”.  

To see other health information such as your wider immunisation history, a bit of extra security is required, and you will need to upgrade your My Health Account login.  

You can upgrade your account by clicking on the “Confirm identity in My Health Account” link which will take you through the upgrade process. 

How do I upgrade my My Health Account?

If after logging into My Health Record you see ‘Identification level: Basic’, this means you will only be able to see immunisation records relating to COVID-19 and basic information on your profile. 

My health account sample

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To see your other health information such as your wider immunisation history, and update your profile information, a bit of extra security is required, and people will need to upgrade their My Health Account login.

You can upgrade your account by clicking on the “Confirm identity in My Health Account” link which will take through the upgrade process on My Health Account.

If you are having trouble upgrading your My Health Account, you can call the Health New Zealand Contact Centre on 0800 222 478 from 8am to 5pm Monday to Friday, or email support@identity.health.nz.

Answers to common questions about the My Health Account health identity system can be found on the About My Health Record page.

I can’t upgrade My Health Account 

Some people may be unable to upgrade their My Health Account in the beginning.  

For some people, a match may not be found – you may have changed your phone number since you enrolled with their GP, or you may not be currently enrolled with a GP. 

We know that not everyone will be able to upgrade their My Health Account to access the full features of My Health Record. 

Health New Zealand will continue to work to improve the My Health Account service. 

If you are having difficulty upgrading your My Health Account, you can call the Health New Zealand Contact Centre on 0800 222 478 from 8am to 5pm Monday to Friday, or email support@identity.health.nz.  

Answers to common questions about the My Health Account health identity system can be found at About My Health Record page.

If I can’t see all my vaccination history, how do I know if I need a vaccination?  

Please get in contact with your usual health provider to seek guidance on whether you are due for any vaccinations. You can also ring Healthline for guidance on 0800 611 116. 

If you have questions about your immunisation history, check with your GP or vaccination provider.  

How to get a printout of immunisation records 

People can use My Health Record to request a file be sent to their email address that contains the immunisation history, or COVID-19 only immunisation history for themselves and for a child they have linked through My Health Account. 

A PDF of the immunisation records will be emailed within 24 hours.  

Please check your spam folder if you haven’t received the email after 2 business days.   

How do I see my children’s records? 

My Health Record allows parents and caregivers to link their tamariki/children’s record to theirs to see their immunisation history.  

Once you have logged in to My Health Record and have upgraded your account, click the ‘Add a Child’ link to follow the process to link the immunisation records of your tamariki/children.  

Parents who are over 18 whose My Health Record says “Identification level: Complete” can link their tamariki/children who are under 12. The parent’s name used to set up their My Health Account will need to match the name on the child’s New Zealand birth certificate. 

Why can’t I link my child or children?  

There will be parents who will be unable to add their children’s record to their own if they don’t meet the matching criteria set out in My Health Account, i.e.: 

  • If your name has changed since the child was born. 
  • The child has an overseas birth certificate. 
  • The child is being raised by someone other than their birth parents (for example through whāngai). 

We know that the ‘Add a Child’ feature won’t be available for some parents and care givers, and Health New Zealand will continue to make improvements over time to develop this feature.

What data does My Health Record hold? 

My Health Record doesn’t hold any data, but instead gives you secure access to view personal health data that is stored in Health New Zealand’s systems. 

Where do you get my data from?

My Health Record shows you your health records and personal information held in central databases such as the Aotearoa Immunisation Register, the laboratory test results systems and the National Health Index system.

How do I get help to access My Health Record?

For assistance with setting up a My Health Account login, people can contact the Health New Zealand Contact Centre on 0800 222 478 from 8am to 5pm Monday to Friday, or email support@identity.health.nz.

Answers to common questions about the My Health Account health identity system can be found on About My Health Account page.

What is a National Health Index (NHI) number?

Your NHI number is a unique number that is assigned to each person who receives healthcare in New Zealand. For more information on NHI numbers, please see our website.

Why are you introducing My Health Record?

This is important so people can view their own health information whether they are registered with a GP or not and wherever they are in New Zealand. This supports rangatiratanga, self-determination, for people over their health.

What’s the difference between My Health Record and the app I have from my doctor (i.e. MyIndici and Manage My Health)?

Many GPs offer their patients the use of an ‘patient portal’ or app for their GP Practice Management System, such as MyIndici and Manage My Health. My Health Record will complement these systems and is not intended to replace them.

While some people can access parts of their health information through a patient portal provided by their GP, however, not everyone has access to a patient portal.

My Health Record helps to provide you with a way to see your health records that are held on central systems, whether or not you have access to Patient Portal.

Can I change my name to anything I choose when updating my NHI details?

No, you can only change your name to another name that has already been added to your NHI record by a health professional. If you wish to add a different name, this is something you would need to discuss with your health provider.

Why can’t I edit my NHI details?

If your My Health Record profile says “Identification level: Basic” you will only be able to see some of your information.

To edit your NHI details and see other health information such as your wider immunisation history, a bit of extra security is required, and you will need to upgrade your My Health Account login.  

You can upgrade your account by clicking on the “Confirm identity in My Health Account” link which will take you through the upgrade process.

Contacts

If healthcare consumers are having trouble or have any questions about My Health Record, they can call us on 0800 222 478 , email help@my.health.nz, or fill in the general enquiry form.

Go to general enquiry form

For provider questions or feedback regarding My Health Record, please email us at digitalserviceshub@tewhatuora.govt.nz.