General enquiries

For health sector enquiries, email

Our mailing address:

Health New Zealand | Te Whatu Ora
PO Box 793, Wellington 6140, New Zealand


Media enquiries

Personal or health information requests

You have the right to request access to your personal or health information, and to change it if it is wrong.  

  • To request your personal health information please complete a Health Information Request Form and email it to
  • To request any other personal information please email with your name, date of birth, contact details, and the details of the information you are looking for.

For more information about getting your information, read this fact sheet:

Official Information Act requests

Give feedback on our use of plain language

The Plain Language Act 2022 requires all public sector agencies to produce public-facing documents and web pages that are clear, concise, well-organised, and audience appropriate.

Read our Plain Language Standard.

Email us if you have any feedback.

COVID-19 questions

For COVID-19 health advice and information, call the COVID-19 Healthline for free on 0800 358 5453 or on +64 9 358 5453 if you have an international SIM card in your phone.

You can also call Healthline on 0800 611 116 at any time.

A dedicated COVID-19 disability helpline is also available. Call free on 0800 11 12 13 or text 8988 at any time.

Health Integrity Line

You can call the Health Integrity Line on 0800 424 888 at any time for free to report concerns about the health system, such as:

  • inappropriate use of public money
  • inappropriate use of technology
  • workplace bullying or harassment
  • theft
  • drug use

Your call won’t be traced or recorded, and it will remain anonymous. All calls are passed on to the appropriate team or agency to follow up.

Employees in the health sector

You will be informed of your rights under the Protected Disclosures Act 2000 (known as the ‘Whistle-blower Act’) if you call to report serious misconduct.

Additional ways to express your concerns:

  • Talk to your manager or another senior manager.
  • File a report online.

Crimestoppers is an independent charity that runs the Health Integrity Line.


Contacting specific teams

Phone numbers and email addresses for specific Health New Zealand | Te Whatu Ora teams are listed below.


The postal address for all our teams is:

Health New Zealand | Te Whatu Ora
PO Box 793
Wellington, 6140

Environmental and Border Health

Environmental and Border Health

Health Workforce

Health Workforce
  • Phone (04) 496 2000

Sector Operations

Sector Operations
  • Phone 0800 855 066

Voluntary Bonding Scheme

Voluntary Bonding Scheme

PRIMHD – mental health data

PRIMHD – mental health data

Contact details for the PRIMHD regional coordinators:


Midland - Waikato

Midland - Taranaki

Central - Wairarapa, Hutt Valley, Capital & Coast

Central – Hawke’s Bay

Central – Whanganui

Central – Midcentral

Southern – Nelson/Marlborough

Southern – Canterbury

Southern – Southern

Other specific queries

Artificial Aids

Artificial Aids

Carer Support

Carer Support

Eligibility for healthcare

Eligibility for healthcare

High Use Health Card

High Use Health Card

National Travel Assistance (NTA)

National Travel Assistance (NTA)

Primary Healthcare Organisation Enrolments (PHO)

Primary Healthcare Organisation Enrolments (PHO)
Pātiki and Waharua Kōpito patterns

Health sector newsletter

We publish a regular newsletter with the latest news and updates about the health system reform.