You’ll need to:


  • establish a review team and confirm leadership support
  • identify a focus for the review
  • build an understanding of health literacy amongst the review team
  • work through ethics, confidentiality and conflicts of interest
  • publicise the review with staff and other stakeholders
  • develop a project plan and communication plan
  • identify the patient journey for the service being reviewed
  • prepare for document collection, interviews and observations.


Section 2 of the Guide will take you through these activities.


Examples and templates