About the National Enrolment Service

The National Enrolment Service (NES) has been developed to provide up to date national enrolment and identity data.

The NES provides:

  • a real time enrolment process used by all general practices
  • an up to date data set to ensure accuracy of Capitation Based Funding (CBF) calculations
  • validated NHI and up-to-date patient demographics, supporting accurate identification of enrolled population and clinical safety
  • validated addresses using eSAM service, supporting accurate assignment of funding
  • health identity and enrolment web services integration with PMS, creating a seamless experience for the user when interacting with health services.

Key information

The Referenced Documents to the PHO Services Agreement V6.2 have been updated to support the use of NES as the single source of enrolment data informing CBF calculations. These documents have been endorsed by PSAAP.


Find more information on enrolment requirements and forms.

Support Documents

General Information about NES for NES Users

NES Frequently Asked Questions – September 2017 (docx, 63 KB)

NES Gap Catch-Up Utility

These documents contain important information for MedTech users on the Gap catch-up utility.

The practice register exported by the practice to the PHO is loaded into NES each quarter until the practice goes live on NES.  Once a practice has gone live, the Gap Catch-Up Utility must be run to ensure all enrolment activity that has occurred in the PMS since the export date until the Go-Live date is updated in NES.

The Gap Catch-Up Utility should only be run once. After it is run, all NES updates should be made from the PMS. If for any reason NES is disabled for a period of time, and enrolment changes occur within the practice during the disablement, the Gap Catch-Up Utility can be run again to capture those changes. These documents also cover the process in those circumstances.

Updating Patient Ethnicity Information

These documents provide information on what you should do when the ethnicity in your Practice Management System is different from the ethnicity shown on the NHI for an existing patient or when the ethnicity on the enrolment form is not the same as the ethnicity shown on the NHI for a new patient.

Enrolling Patients and How to Resolve Enrolment Issues using NES