AIR Facilities Manager Overview

All sites are required to appoint a facility manger.

The facility manager role has been created to allow you as a health provider to have control of who is able to use the AIR to record vaccinations at your site(s). A facility is a single site where vaccinations are provided.  

Facility managers ensure that only users that they know can connect to the AIR at their site.

For example, if you have a new vaccinator starting at your facility, and they have completed their AIR sign up and identity verification, you will be able to search for them and approve them to use the AIR and vaccinate at your site.  

To learn more about the role of a facility manager view the video below. 

Signing up to the AIR

There are a few steps to follow prior to using the AIR.

We have prepared this toolkit to detail the steps required and provide you with key information relating to the use of the AIR. 

Onboarding Frequently Asked Questions (FAQ)

As a user of the AIR, how do I sign up to use the AIR at more than one site?

Once you complete your sign up for one site and can access the AIR vaccinator portal you can request access to additional sites. The facility manager will need to approve your request for each site. You will only need one login to access the AIR vaccinator portal. However, you may need to change the site you are working at once you are logged in.

Where do I find my HPI facility code that is needed for sign-up?

You can find the HPI-F code for each facility in a spreadsheet located on the Ministry of Health website: Facility code table | Ministry of Health NZ. You can search the spreadsheet for the name of your facility and note the associated HPI-F code.

What do the different roles within the AIR vaccinator portal mean?

There are a range of roles across the AIR system. The roles and their functions are described below:



  • Someone who both vaccinates and records vaccinations with no supervision


Vaccinator Recorder:

  • Someone who records vaccinations but does not administer them


Vaccinating Health Worker:

  • Someone who is registered under the Te Whatu Ora vaccinating health worker programme 
  • Someone who administers vaccinations under supervision


Facility Manager:

  • Someone who grants access to authenticated AIR users who have requested to use the AIR at their site  
  • Someone who ensures that an employer has completed the necessary identity and qualification checks to allow a user to use the AIR at their site 
  • Someone who ‘unassigns’ any AIR users that no longer work at their site 

Can I sign up as a vaccinator and a facility manager?

Yes, and you will only ever need one login to the AIR to perform these roles. Once you complete your sign up as a facility manager and can access the AIR you will then be able to request another role at your site. As the facility manager you will be able to approve this access. For example, if you sign up as a facility manager, then once you get your access to the AIR you can also assign yourself a vaccinator role.

How do I become a facility manager if I signed up first as a vaccinator?

If the site already has a facility manager then they will approve this access for you.

If the site does not already have a facility manager and you should hold this role, use the link here to access the AIR Service desk portal or call 0800 855 066 (press 2 and then 1) and ask to have facility manager role added to your profile.

What if My Health Account is under a different surname?

We recommend signing up to the AIR using the email address that you want to use to login and receive AIR communications. If your My Health Account uses a different email address, choose from the options outlined below:

Option 1: Change the email address on your existing My Health Account from your personal email address to your professional email address. This will mean you will need to use your professional email address when you log in to both your professional and personal applications (e.g. both AIR and My Covid Record). It is important to note that this data is separated in our system to protect your privacy.

Option 2: Create a separate My Health Account using your professional email address. This will mean you will have two My Health Accounts (each with different email address and password). You may also need to repeat some of the processes needed to verify your new professional account (as you did with your original personal account).

Option 3: Sign-up to the AIR via the email pathway (the alternative to using My Health Account) and use your professional email address.