Who to contact and what for
This page provides contact details of people and teams who can assist you with PRIMHD-related matters.
Pātiki and Waharua Kōpito patterns
On this page
The majority of these links are also contained in the NGO Guide to PRIMHD (external link). For regional coordinator contact details, go to PRIMHD contacts (external link).
Getting started
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Digital certificates |
Registration.authority@acc.co.nz Healthlink helpdesk – 0800 288 887 |
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EFT/FTP queries from NGOs (and/or their vendors) who are yet to become Fully Compliant |
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Health Information Standards Organisation |
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Health Network |
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Mapping document, code queries, changes to facility addresses, teams, contracts, NGO merges or closures PRIMHD Online error reporting, user IDs and passwords |
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NHI numbers – access to NHI database (secure connection required) |
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Privacy – Ordering pamphlets |
customerservice@health.govt.nz Product code HP 5096, minimum order 100, no cost. |
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Privacy queries |
Privacy Officer, Ministry of Health, PO Box 5013, Wellington 0800 803 909 (Privacy Commissioner) |
Entering data / Live NGOs
| Topic | Contact details |
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EFT/FTP queries from Fully Compliant NGOs and their vendors |
Running reports
| Topic | Contact details |
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PRIMHD ad hoc report requests |
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General queries – Ministry of Health Call Centre |
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| PRIMHD regional coordinators | PRIMHD contacts (external link) |
General queries
| Topic | Contact details |
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NHI numbers – maximum of 6 NHI requests per call or 40 per fax per day |
Ministry of Health Call Centre Phone 0800 855 151 Fax 0800 100 131 |
Annual maintenance of Ministry health information systems
| Topic | Contact details |
|---|---|
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NCAMP updates |
National Collections Annual maintenance project (external link) |