Each region listed below includes links for staff and health professionals working off-site, enabling them to access their work email and networks.

Bay of Plenty

Bay of Plenty

Accessing work email

To check your email when you’re not at work:

If you encounter any issues with access, please visit the IT Service Portal.

IT Service Desk

If you are having issues with access, contact Service Desk (Monday to Friday 7:30am to 5pm)

Please provide following information:

  • Full name
  • Your role in the organisation
  • Your contact details (e.g. your work hours)
  • A clear description of your request
  • Your device asset number

SWEAT

SWEAT offers staff at Health New Zealand Hauora a Toi Bay of Plenty, and associated organisations, the opportunity to improve and maintain good health and wellness.

Counties Manukau, Te Tai Tokerau, Waitematā, and Te Toka Tumai Auckland

Counties Manukau, Te Tai Tokerau, Waitematā, and Te Toka Tumai Auckland


Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network:

Accessing work email

To check your email when you’re not at work:

If you encounter any issues with access, please visit the IT Service Portal.

Accessing Mahi ē Taea

Mahi ē Taea is an application for applying for leave, managing your schedule, and handling time cards for you and your staff.

Step 1: Login

Step 2: Manage Your Tasks

Step 3: Use the Mobile App

For Counties Manukau only - Accessing payslips

CME, elearning and Clinical Library information available under Health Workforce Development page

Contact Details for Northern Region Staff

For IT assistance, please contact the appropriate number below:

Te Toka Tumai Auckland staff

Counties Manukau staff

Te Tai Tokerau staff

Waitematā staff

Data and Digital team (formerly healthAlliance)

MidCentral

MidCentral

Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network:

If you are having issues with access. please contact IT Assistance:

South Canterbury

South Canterbury

Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network:

Accessing work emails

Taranaki

Taranaki

Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network:

For more instructions, read How to login in remotely to the TDHB Citrix [PDF, 538 KB]

IT Service Desk

If you are having issues with access. please contact IT Assistance:

Waikato

Waikato

Accessing work email

To check your email when you’re not at work:

Remote access

Accessing payslips

To view your payslips and personal Human Resources:

Ko Awatea LEARN

Booking a hospital vehicle:

IT Service Desk

  • Log a support call via the IS Customer Portal. You will need to be on the DHB network to do this
  • Phone IS Service Desk extension 97899

Emergency response plans

Campus emergency response plan and Waikato Health Emergency Response Plan

Holiday Act Compliance and remediation

Information for employees and ex-employees on the process and timings at Waikato

Wairarapa

Wairarapa

Remote access

Accessing your work emails

  • Access your webmail by using your hospital email address via outlook.com.

Security

  • Users must keep their passwords confidential and follow Wairarapa District Health Board policies.

IT Service Desk

MFA Setup

Health Pathways

Wellington, Hutt and Kapiti

Wellington, Hutt and Kapiti

Accessing work email

To check your email when you’re not at work:

Connect Me

To access training and e-learning modules and e-Portfolios:

HealthPathways

HealthPathways is an online manual used by clinicians to help make assessment, management, and specialist request decisions for over 600 conditions.

All registered health practitioners working in Wellington, Hutt and Kapiti can access HealthPathways.

3D HealthPathways (external link)

IT Service Desk

MFA Setup

  • Log a support call via the IS Customer Portal. You will need to be on the DHB network to do this
  • Phone IS Service Desk (04) 918 6146 (Monday to Friday from 8:30am to 5pm)

Remote access

Citrix provides access to intranet and all the programs you use on your work computer. You can access Citrix from your home computer or on an Android or Apple device.

To use Citrix Gateway, you need to set up Multi-Factor Authentication (MFA). This adds an extra layer of security by requiring a second form of verification in addition to your password. 

West Coast

West Coast

Access the healthLearn website

Staff can access the healthLearn online education platform at www.healthlearn.ac.nz (external link)

Note: you will need a healthlearn Username and Password to log in.

Technical and network support information for Health NZ West Coast staff

Technical support for staff

West Coast staff can log technical issues and requests such as unlocking your user account on the Kāpehu Service Desk portal (external link).
Note: you will need your West Coast local area Username and Password to log in.

You can also reach our local service desk support by phoning: 03 769 7611, or 03 7697400 followed by extension 2911.

Self-service Password Reset (SSPR)

The West Coast Self-Service Password Reset (SSPR) tool provides West Coast Health NZ staff with the ability to change/reset their password or unlock their account.
Using this approach West Coast Health NZ staff can reset their WCDHB network account without involving an administrator or calling the Kāpehu Service Desk. Steps are simple and can be done from a mobile or any laptop connected to the Internet.

Reset your WCDHB Self-Service Password Reset (SSPR)

To reset your WCDHB password go to: https://aka.ms/sspr (external link) 

Follow these instructions:

Register to use Self-Service Password Reset (SSPR)

  • All users must pre-register to be able to reset your password.
  • Registering for self-service password reset is currently a one-time only requirement and can take up to 10 minutes. We recommend registering on a PC/mobile phone within WCDHB network.
  • You can register with any one of the following options:
    • Phone number (company, personal, landline, mobile etc)
    • Security questions (3 security questions)

Whanganui

Whanganui

Remote access

Accessing work emails

Access to payslips and leave

Available Monday to Friday, 8am to 5pm

Health Pathways

Professional Development