Each region listed below includes links for staff and health professionals working off-site, enabling them to access their work email and networks.

Bay of Plenty

Bay of Plenty

Accessing work email

To check your email when you’re not at work:

If you encounter any issues with access, please visit the IT Service Portal.

IT Service Desk

If you are having issues with access, contact Service Desk (Monday to Friday 7:30am to 5pm)

Please provide following information:

  • Full name
  • Your role in the organisation
  • Your contact details (e.g. your work hours)
  • A clear description of your request
  • Your device asset number

SWEAT

SWEAT offers staff at Health New Zealand Hauora a Toi Bay of Plenty, and associated organisations, the opportunity to improve and maintain good health and wellness.

Capital, Coast and Hutt Valley

Capital, Coast and Hutt Valley

Accessing work email

To check your email when you’re not at work:

Remote access

Citrix provides access to intranet and all the programs you use on your work computer. You can access Citrix from your home computer or on an Android or Apple device.

To use Citrix Gateway, you need to set up Multi-Factor Authentication (MFA). This adds an extra layer of security by requiring a second form of verification in addition to your password. 

Connect Me

To access training and e-learning modules and e-Portfolios:

IT Service Desk

  • Log a support call via the IS Customer Portal. You will need to be on the DHB network to do this
  • Phone IS Service Desk (04) 918 6146 (Monday to Friday from 8:30am to 5pm)

Counties Manukau, Te Tai Tokerau, Waitematā, and Te Toka Tumai Auckland

Counties Manukau, Te Tai Tokerau, Waitematā, and Te Toka Tumai Auckland

Accessing work email

To check your email when you’re not at work:

If you encounter any issues with access, please visit the IT Service Portal.

Accessing Mahi ē Taea

Mahi ē Taea is an application for applying for leave, managing your schedule, and handling time cards for you and your staff.

Step 1: Login

Step 2: Manage Your Tasks

Step 3: Use the Mobile App

Accessing payslips

Contact Details for Northern Region Staff

For IT assistance, please contact the appropriate number below:

Te Toka Tumai Auckland staff

Counties Manukau staff

Te Tai Tokerau staff

Waitematā staff

Data and Digital team (formerly healthAlliance)

Other services

Horizon VDI

CME

eLearning

Clinical Library

Northern Region IT Services Portal

The IT Services Portal is for Health NZ Northern Region staff. You can access the portal to get IT support, log a fault with the IT Service desk, order software or devices, or find self-help guides.

MidCentral

MidCentral

Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network:

If you are having issues with access. please contact IT Assistance:

South Canterbury

South Canterbury

Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network:

Accessing work emails

Taranaki

Taranaki

Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network:

For more instructions, read How to login in remotely to the TDHB Citrix [PDF, 538 KB]

IT Service Desk

If you are having issues with access. please contact IT Assistance:

Waikato

Waikato

Accessing work email

To check your email when you’re not at work:

Remote access

Accessing payslips

To view your payslips and personal Human Resources:

Ko Awatea LEARN

Booking a hospital vehicle:

IT Service Desk

  • Log a support call via the IS Customer Portal. You will need to be on the DHB network to do this
  • Phone IS Service Desk extension 97899

Emergency response plans

Campus emergency response plan and Waikato Health Emergency Response Plan

Holiday Act Compliance and remediation

Information for employees and ex-employees on the process and timings at Waikato

Wairarapa

Wairarapa

Remote access

Accessing your work emails

  • Access your webmail by using your hospital email address via outlook.com.

Security

  • Users must keep their passwords confidential and follow Wairarapa District Health Board policies.

IT Service Desk

Available Monday to Friday, 7:30am to 5:00pm, and after hours for urgent calls.

MFA Setup

Health Pathways

Whanganui

Whanganui

Remote access

Accessing work emails

Access to payslips and leave

Available Monday to Friday, 8am to 5pm

Health Pathways

Professional Development