Each region listed below includes links for staff and health professionals working off-site, enabling them to access their work email and networks.

Bay of Plenty

Bay of Plenty

Accessing work email

To check your email when you’re not at work:

If you encounter any issues with access, please visit the IT Service Portal.

IT Service Desk

If you are having issues with access, contact Service Desk (Monday to Friday 7:30am to 5pm)

Please provide following information:

  • Full name
  • Your role in the organisation
  • Your contact details (e.g. your work hours)
  • A clear description of your request
  • Your device asset number

SWEAT

SWEAT offers staff at Health New Zealand Hauora a Toi Bay of Plenty, and associated organisations, the opportunity to improve and maintain good health and wellness.

CHIP/ECLAIR

CHIP access (external link)

If you are still accessing Eclair independently of CHIP use this link - ECLAIR (external link)

In order to access Éclair results please now utilise CHIP (the Clinical Health Information Portal), which logs directly into Éclair on your behalf.

If you do not have an Éclair/CHIP access please complete the information access agreement form and email to the Bay of Plenty service desk:

Postal address:

GP CHIP/Éclair Primary Access
Information Management Department
Tauranga Hospital
Cameron Road, Private Bag 12024
Taurange 3143

Each clinician is required to complete an agreement and will be issued with an individual login/password, which should not be shared with others. Note all access activity is logged and you should be able to account for it if requested.

Using CHIP: 

CHIP is also now available directly from your patient management system (Medtech, My Practice and Profile). This means that users with a BPAC account no longer need to enter a user name or password. When the CHIP link is clicked you will be taken straight to the electronic record of the patient that you currently have open in your PMS.  

 

Canterbury

Canterbury

Remote access to the network and clinical applications

Staff and external health professionals can access hospital-based applications when off the hospital network:

  • Use GlobalProtect if you are using a work PC (Personal Computer, either a desktop or laptop) from a remote location.
  • Use Citrix Workspace if you want quick access from your own PC to HCS, Microster, Outlook, PRISM or TrendCare. Contact the IT Service Desk to request Citrix.
  • Use Outlook on the Web https://outlook.office.com/mail/ (external link) to access emails from outside the network.

Email is protected by multi factor authentication (MFA), and you will need to set this up to access Outlook on the Web, Citrix Workspace (Manu), or emails on your phone.

Help guides for remote access 

MFA and Remote Access Workspace Guide [PDF, 1.1 MB] 

How to set up email on Android or iPhone mobile phones [PDF, 1.7 MB] 

ISG Service Desk

Phone: 03 364 0999
Email: Service.Desk@cdhb.health.nz
Website Portal: iSupport Service Desk Portal (external link)

Service hours: 7am-7pm, Monday to Sunday. After hours on-call support for urgent assistance only.

Password Reset

The Self-Service Password Reset (SSPR) tool lets staff change or reset their password or unlock their account without involving an administrator or calling the Data & Digital Service Desk. Steps are simple and can be done from a mobile phone, or any PC connected to the internet.

To reset your password, go to: https://aka.ms/sspr (external link) 

  • You must pre-register to be able to reset your password. If you have not registered, you can sign up using our registration form.
  • Registering for self-service password reset is currently a one-time only requirement and can take up to 10 minutes. We recommend registering on a PC or mobile phone within our network.
  • You can register with the following options:
    • Mobile Number
    • Microsoft Authenticator (MFA)

How to change your password using Self-Service Password Reset [PDF, 263 KB] 

How to register for Self-Service Password Reset [PDF, 525 KB] 

Counties Manukau, Te Tai Tokerau, Waitematā, and Te Toka Tumai Auckland

Counties Manukau, Te Tai Tokerau, Waitematā, and Te Toka Tumai Auckland


Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network:

Accessing work email

To check your email when you’re not at work:

If you encounter any issues with access, please visit the IT Service Portal.

Accessing Mahi ē Taea

Mahi ē Taea is an application for applying for leave, managing your schedule, and handling time cards for you and your staff.

Step 1: Login

Step 2: Manage Your Tasks

Step 3: Use the Mobile App

For Counties Manukau only - Accessing payslips

CME, elearning and Clinical Library information available under Health Workforce Development page

Contact Details for Northern Region Staff

For IT assistance, please contact the appropriate number below:

Te Toka Tumai Auckland staff

Counties Manukau staff

Te Tai Tokerau staff

Waitematā staff

Data and Digital team (formerly healthAlliance)

MidCentral

MidCentral

Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network:

If you are having issues with access. please contact IT Assistance:

Northland

Northland

Access the network and your email remotely

Learn

Yourself

SMO CME applications and approvers

Working from home support

All working from home arrangements need to be approved by your manager.

Keep cyber secure at home
  • If using your own computer, make sure you have up-to-date anti-virus software installed. 
  • Use a long password for your home router or modem such as “summertime1974!”.
  • Update iPads or other mobile devices with the latest upgrades.
  • Keep passwords and log-ins secure - do not share them or write them down.
  • Continue to be vigilant for scam and phishing emails - do not click on suspicious links, report them using the phishing button in Outlook.
  • Use multi-factor authentication for logging into regional systems via Citrix.
  • Do not forward documents to your personal email/home computer.
First time accessing the intranet from home

If this is your first time logging into your Northland DHB account using this computer, contact the helpdesk to get instructions on how to register and get your login to Citrix sent to you.

Please phone only if you don’t have email access as they may not be able to answer immediately.

Accessing your work email from home

You can access your email via this webmail link (external link), 

To login:

At Domain\Username enter: nhl\xxxxx "xxxxx" = your user name.

Improving connectivity performance
  1. Use Outlook Web Access (external link) rather than using Outlook via Citrix.
  2. “Get on then get off” – if you have done what you need to and don’t need to be logged in, logging off will release bandwidth and licences for those performing clinical functions.
Help
Tips for keeping records safe

There are increased and additional risks to records when working from home or remotely – it is important to create and keep track of your records as usual.

Information and Records Management Policy now available (external link) 

Occupational health

We offer these services that you can book online.

  • Mask fit testing booking. 
  • Moving and handling ka nuku nuku programme. 
  • Staff vaccinations.
  • Pre employment clinics.

Mask fit testing booking

Mask fit testing assesses whether the wearer is obtaining a good seal between their face and the mask and minimising their risk of aerosol biohazard exposure. We are mask fit testing all patient-facing staff under the AS/NZs 1715*

You will be provided with details of the successfully fitted mask make and model at the time of testing.

When you come to your appointment, please:

  • be clean-shaven
  • do not eat, drink, chew gum or smoke for at least 15 minutes before your test
  • bring the clean respirator and any filters you normally use (if applicable).

To book an appointment:

Moving and Handling Ka Nuku Nuku programme

These 90-minute practical and tailored workshops are designed for staff working with patients who require assistance with moving and transferring.

The objective is to raise the participant’s awareness of the factors that can lead to injury for themselves and their patients and to experience and apply safe handling principles to all their moving & handling tasks.

The recommendation is that staff from each department is trained together so that the skills acquired can be practised together following training.

Workshop content:

  • Cause and effect of injury
  • LITE risk assessment and management
  • Principles of safe patient handling
  • How to move smart and safely – biomechanics
  • Area specific safe handling techniques, including theatre specific techniques such as lateral transfers prone positioning, limb holding
  • Dealing with patient falls
  • Equipment use such as slide sheets, handling belts, Pat slides, hovermat, hoist use
  • Stretches for injury prevention

Login and book via:Log in - Yourself (external link)

Staff vaccinations

To book a vaccination:

Maternity opportunities for improvement

Please email us with any Opportunities For Improvement (OFI) ideas. All ideas will be submitted to the midwives COFI group and feedback provided afterwards.

Please include the following information in your email:

  • the opportunities for improvement
  • expected benefits to clients and staff
  • how you think this could be done.

email: communication@cloud.northlanddhb.org.nz

South Canterbury

South Canterbury

Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network:

Accessing work emails

Taranaki

Taranaki

Remote access

Staff and external health professionals can access hospital-based applications when off the hospital network:

For more instructions, read How to login in remotely to the TDHB Citrix [PDF, 538 KB]

IT Service Desk

If you are having issues with access. please contact IT Assistance:

Waikato

Waikato

Accessing work email

To check your email when you’re not at work:

Remote access

Accessing payslips

To view your payslips and personal Human Resources:

Ko Awatea LEARN

Booking a hospital vehicle:

IT Service Desk

  • Log a support call via the IS Customer Portal. You will need to be on the DHB network to do this
  • Phone IS Service Desk extension 97899

Emergency response plans

Campus emergency response plan and Waikato Health Emergency Response Plan

Holiday Act Compliance and remediation

Information for employees and ex-employees on the process and timings at Waikato

Wairarapa

Wairarapa

Remote access

Accessing your work emails

  • Access your webmail by using your hospital email address via outlook.com.

Security

  • Users must keep their passwords confidential and follow Wairarapa District Health Board policies.

IT Service Desk

MFA Setup

Health Pathways

Wellington, Hutt and Kapiti

Wellington, Hutt and Kapiti

Accessing work email

To check your email when you’re not at work:

Connect Me

To access training and e-learning modules and e-Portfolios:

HealthPathways

HealthPathways is an online manual used by clinicians to help make assessment, management, and specialist request decisions for over 600 conditions.

All registered health practitioners working in Wellington, Hutt and Kapiti can access HealthPathways.

3D HealthPathways (external link)

IT Service Desk

MFA Setup

  • Log a support call via the IS Customer Portal. You will need to be on the DHB network to do this
  • Phone IS Service Desk (04) 918 6146 (Monday to Friday from 8:30am to 5pm)

Remote access

Citrix provides access to intranet and all the programs you use on your work computer. You can access Citrix from your home computer or on an Android or Apple device.

To use Citrix Gateway, you need to set up Multi-Factor Authentication (MFA). This adds an extra layer of security by requiring a second form of verification in addition to your password. 

West Coast

West Coast

Access the healthLearn website

Staff can access the healthLearn online education platform at www.healthlearn.ac.nz (external link)

Note: you will need a healthlearn Username and Password to log in.

Technical and network support information for Health NZ West Coast staff

Technical support for staff

West Coast staff can log technical issues and requests such as unlocking your user account on the Kāpehu Service Desk portal (external link).
Note: you will need your West Coast local area Username and Password to log in.

You can also reach our local service desk support by phoning: 03 769 7611, or 03 7697400 followed by extension 2911.

Self-service Password Reset (SSPR)

The West Coast Self-Service Password Reset (SSPR) tool provides West Coast Health NZ staff with the ability to change/reset their password or unlock their account.
Using this approach West Coast Health NZ staff can reset their WCDHB network account without involving an administrator or calling the Kāpehu Service Desk. Steps are simple and can be done from a mobile or any laptop connected to the Internet.

Reset your WCDHB Self-Service Password Reset (SSPR)

To reset your WCDHB password go to: https://aka.ms/sspr (external link) 

Follow these instructions:

Register to use Self-Service Password Reset (SSPR)

  • All users must pre-register to be able to reset your password.
  • Registering for self-service password reset is currently a one-time only requirement and can take up to 10 minutes. We recommend registering on a PC/mobile phone within WCDHB network.
  • You can register with any one of the following options:
    • Phone number (company, personal, landline, mobile etc)
    • Security questions (3 security questions)

Whanganui

Whanganui

Remote access

Accessing work emails

Access to payslips and leave

Available Monday to Friday, 8am to 5pm

Health Pathways

Professional Development

Otago and Southland

Otago and Southland

Access to email and Teams

The Microsoft 365 portal allows you to access your emails, Teams, web versions of Office apps like Word and Excel, and any documents you have saved anywhere in the M365 cloud.

Go to the Microsoft 365 portal and sign in with your email and your network password, for example your.name@southerndhb.govt.nz.

You will need to have the Microsoft Authenticator app set up on a smart phone or mobile device to use dual factor authentication when accessing any Microsoft 365 tool remotely.

https://portal.office.com (external link)

How to register multi factor authentication [PDF, 333 KB]

Remote access Office Portal — YouTube (external link)

External access to the network

This includes accessing Employee Connect, Health Connect South, any other applications from inside Health New Zealand | Te Whatu Ora — Southern Staff, and also data from your H drive.

To get set up:

Southern HealthPathways

Southern HealthPathways is an assessment, management and referral information website for clinicians working in the Southern District.

Community HealthPathways — Southern (external link)

If you need access email healthpathways@southerndhb.govt.nz