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Making it easier to keep in touch with patients

We are using safe and secure email to communicate some appointment dates or health information with our patients.

This is an optional service designed to make life easier for patients who wish to use it.

To do this:

  • We are emailing all patients to confirm that the email address we have on file for them is correct and that they are happy for us to communicate health information with them via email.
  • If you do not have an email or you do not want to receive emails, then your letters will be sent through the post
  • If your email address needs updating, please ask receptionist to update your contact details at your next appointment.
  • If you do not respond or lose the email, we will send two further reminders.

By region

The verification emails for each region are listed below along with frequently asked questions.

Auckland

Auckland

The email will come from donotreply@emailverification.adhb.govt.nz

If you get one of our emails please respond to us. If you have any questions, don't hesitate to email us at Data Quality or check our frequently asked questions below.

Frequently asked questions

How do I know the email is not SPAM?

The genuine verification request from Te Toka Tumai Auckland will ONLY come from donotreply@emailverification.adhb.govt.nz

What do I do if I have questions about the verification request?

If you have any questions or concerns please email dataquality@adhb.govt.nz and we will do our very best to help.

What if I clicked the wrong response and want to change my response.

The next time you visit us or contact us, ask the receptionist or booking clerk if they can update your email address. Or you can contact us by email: dataquality@adhb.govt.nz

Bay of Plenty

Bay of Plenty

The verification email will come from the following email address:

Health NZ Hauora a Toi Bay of Plenty - Patient Verification (donotreply@emailverification.bopdhb.health.nz)

This email is genuine and we ask you to please respond. You are also welcome to email any queries to email.verification@bopdhb.govt.nz or check our frequently asked questions below.

Frequently asked questions

How do I know the email is not SPAM?

The genuine verification request from Health NZ Hauora a Toi Bay of Plenty will ONLY come from this email address:

Health NZ Hauora a Toi Bay of Plenty - Patient Verification (donotreply@emailverification.bopdhb.health.nz)

What do I do if I have questions about the verification request?

If you have any questions or concerns, please email email.verification@bopdhb.govt.nz and we will do our very best to help.

Why am I asked for my year of birth when verifying my email?

When verifying an email for yourself or a family member, you will be prompted for the Year of Birth of the person the email is addressed to. This is a security step to confirm your identity and ensure we have the correct person.

What happens if I lose or delete the email?

We will send two more reminders. If you can't find any of the emails, contact us at email.verification@bopdhb.govt.nz to resend the verification email.

Why did I receive more than one email?

If you share an email address with family members, each person will receive a verification email addressed to their name. You will need to enter the Year of Birth for the person the email is addressed to if you choose to verify the email address. If you do not respond to the first verification email, you will receive two further reminder emails 7 days apart.

What do I do if I have questions about the verification request? 

If you have any questions or concerns, please email email.verification@bopdhb.govt.nz and we will do our best to help.

What if I want to update my email address? 

Ask the receptionist or booking clerk to update your email address during your next visit, or contact us at email.verification@bopdhb.govt.nz to change it now.

What if I clicked the wrong response and want to change it? 

Contact us at email.verification@bopdhb.govt.nz to change your response.

Why did my deceased family member receive an email? 

We apologize if this has caused any upset. Sometimes there is a delay before we are notified of a patient's death. Once we are aware, we will update our system immediately to stop further verification emails.

What if I want two email addresses verified for one patient, e.g., a child? 

Our system currently allows only one email address per patient for this process. However, we can add a second email address to the comments field to advise staff.

Counties Manukau

Counties Manukau

The verification email will come from the following email address: 

CM Health Patient Verification (donotreply@emailverification.middlemore.co.nz)

This email is genuine and we ask you to please respond. You are also welcome to email any queries to patientemail@middlemore.co.nz or check our frequently asked questions below.

Frequently asked questions

How do I know the email is not SPAM?

If you had provided your email address at any of our clinics/Emergency department or hospital wards a genuine verification request will come from:

CM Health - Patient Verification (donotreply@emailverification.middlemore.co.nz)

If you have provided your email to your family doctor/GP or at a COVID-19 Community testing site.

What happens if I lose the email you sent me?

We will send you two more reminders. If for some reason you can't find any of the emails, you can talk to one of our receptionists next time you're in and ask them to update your information. Alternatively, you can email us at patientemail@middlemore.co.nz

What do I do if I have questions about the verification request?

If you have any questions or concerns, please email patientemail@middlemore.co.nz and we will do our very best to help.

What if I clicked the wrong response and want to change my response?

Send us an email and let us know on patientemail@middlemore.co.nz

South Island | Te Waipounamu

South Island | Te Waipounamu

The verification email will come from the following email address:

Te Waipounamu Patient Verification (email.verification@tewaipounamu.healthnz.govt.nz)

This email is genuine, and we ask you to please respond.

Frequently asked questions

How do I know the email is not SPAM?

You will get an email verification from Te Waipounamu who verifies emails for the South Island region (Nelson Marlborough, Canterbury, South Canterbury, West Coast, Southern Districts).

A genuine verification request will come from: 

Te Waipounamu Patient Verification (email.verification@tewaipounamu.healthnz.govt.nz)

What if I clicked the wrong response and want to change my response.

The next time you visit us or contact us, ask the receptionist or booking clerk if they can update your email address.

Waitematā

Waitematā

The verification email will come from the following email address:

WDHB Patient Verification (donotreply@emailverification.waitematadhb.govt.nz)

This email is genuine and we ask you to please respond. You are also welcome to email any queries to emailverification@waitematadhb.govt.nz or check our frequently asked questions below.

Frequently asked questions

How do I know the email is not SPAM?

The genuine verification request from Waitemata DHB will ONLY come from this email address:

WDHB Patient Verification (donotreply@emailverification.waitematadhb.govt.nz)

What do I do if I have questions about the verification request?

If you have any questions or concerns, please email emailverification@waitematadhb.govt.nz and we will do our very best to help.

What if I clicked the wrong response and want to change my response.

The next time you visit us or contact us, ask the receptionist or booking clerk if they can update your email address. Alternatively, you can contact us by email: emailverification@waitematadhb.govt.nz