There are currently no outages to any of our Health Identity systems.

To report an issue that is not currently reflected here, please contact us by phoning 0800 855 066.

Recent Issues

These incidents have been resolved.

Wed 22 Oct 2025: INC2010492


Affected Services:

  • HealthUI

Impact:

  • Some users unable to access HealthUI due to a network issue.

Timing:

  • 14:45 - 19:30

Fri 17 Oct 2025: CHG0089999


Affected Services:

  • All Health Identity services

Impact:

  • Possibility of partial to full outages due to an emergency security change within the network. No outages materialised during the change.

Timing:

  • 18:00 - 23:59

Thu 16 Oct 2025: INC1981401


Affected Services:

  • Medical Warning System (MWS), National Enrolments (NES)

Impact:

  • Pharmacies unable to tell if a PSC card should accompany a prescription causing funding issues for impacted prescriptions.

Timing:

  • 09:00 - 10:15