About My Health Record
My Health Record is a secure website that lets people view their immunisation records and COVID-19 test results. It also gives people the ability to enter COVID-19 test results online.
Many parents and caregivers of a child under 12 with a New Zealand birth certificate will be able to add their child to view their immunisation records online.
My Health Record is the first step in our plan to support New Zealanders to access their health information online. Over time, more information will be available, such as current and past medications, lab results and community services and high use card entitlements.
Background to My Health Record
Enabling people to use digital services to access their health information is an important part of health sector reform. Providing access to information and self-service options helps provide more people with the care they need in their homes and communities and choices in how to access services.
My Health Record is a fundamental part of this transformative change and over 2024 more features will be added to provide people with a more comprehensive personal health record. My Health Record is built on the secure technology of My Covid Record which was developed as part of the COVID-19 response.
How to access information in My Health Record
To access My Health Record, go to my.health.nz and log in using your My Health Account login details. Many people will already have a My Health Account login that they will have used to access My Covid Record.
If you don’t have a My Health Account, you can sign up from My Health Record. For more information about signing up for a My Health Account, go to Creating your account.
If you have forgotten your My Health Account password, click the Log In button on My Health Record and follow the “Forgot password?” link to set a new password.
What vaccinations will show in My Health Record
My Health Record shows your immunisations that are stored in the Aotearoa Immunisation Register (AIR).
Some vaccines given in Aotearoa New Zealand prior to 2023 might not show in My Health Record because they were only recorded in local clinical systems, e.g. your doctor’s office system or on paper records. This might include:
- Vaccines you have paid for, such as travel vaccinations.
- Workplace immunisations
- Vaccines not given by your doctor (such as a tetanus injection given by the emergency department)
Frequently Asked Questions
I’ve logged in and all I can see is my COVID info – where are my other immunisation records?
Using your existing My Health Account login you will be able to see COVID-19 features only on My Health Record if it says, “Identification level: Basic”.
To see other health information such as your wider immunisation history, a bit of extra security is required, and you will need to upgrade your My Health Account login.
You can upgrade your account by clicking on the “Confirm identity in My Health Account” link which will take you through the upgrade process.
If I can’t see all my vaccination history, how do I know if I need a vaccination?
Please get in contact with your usual health provider to seek guidance on whether you are due for any vaccinations. You can also ring Healthline for guidance on 0800 611 116.
If you have questions about your immunisation history, check with your GP or vaccination provider.
I can’t upgrade My Health Account
Some people may be unable to upgrade their My Health Account in the beginning.
For some people, a match may not be found – they may have changed their phone number since they enrolled with their GP, or they may not be currently enrolled with a GP.
We know that not everyone will be able to upgrade their My Health Account to access the full features of My Health Record.
Te Whatu Ora will continue to work to improve the My Health Account service.
If you are having difficulty upgrading your My Health Account, you can call the Te Whatu Ora Contact Centre on 0800 222 478 during standard office hours 8am to 5pm Monday to Friday, or email email@example.com.
Answers to common questions about the My Health Account health identity system can be found at: https://www.tewhatuora.govt.nz/our-health-system/digital-health/my-health-account/about/
How to get a printout of immunisation records
People can use My Health Record to request a file be sent to their email address that contains the immunisation history, or COVID-19 only immunisation history for themselves and for a child they have linked through My Health Account.
A PDF of the immunisation records will be emailed within 24 hours.
Please check your spam folder if you haven’t received the email after 2 business days.
How do I see my children’s records?
My Health Record allows parents and caregivers to link their tamariki/children’s record to theirs to see their immunisation history.
Once you have logged in to My Health Record and have upgraded your account, click the ‘Add a Child’ link to follow the process to link the immunisation records of your tamariki/children.
Parents who are over 18 whose My Health Record says “Identification level: Complete” can link their tamariki/children who are under 12. The parent’s name used to set up their Health Account will need to match the name on the child’s New Zealand birth certificate.
There will be parents who will be unable to add their children’s record to their own if they don’t meet the matching criteria set out in My Health Account, i.e.:
- If your name has changed since the child was born.
- The child has an overseas birth certificate.
- The child is being raised by someone other than their birth parents (for example through whāngai).
We know that the Add a Child feature won’t be available for some parents and care givers, and Te Whatu Ora will continue to make improvements over time to develop this product.
I can’t link my child
There are a number of criteria that need to be met to link a child’s record.
There will be some parents who will be unable to add their children’s record to their own if they don’t meet the matching criteria set out in My Health Account. Examples may be where the parent’s name has changed since the child was born, the child has an overseas birth certificate, the child is a whāngai child being raised by someone other than their birth parents or is adopted.
We know that the Add a Child feature won’t be available for some parents, and Te Whatu Ora will continue to make improvements over time and work with stakeholders on developing this product.
What data does My Health Record hold?
My Health Record doesn’t hold any data, but instead gives you secure access to view personal health data that is stored in Te Whatu Ora’s central systems.