My Health Record

Using your existing My Health Account login you will be able to see COVID-19 features only on My Health Record if it says, “Identification level: Basic”.  

To see other health information such as your wider immunisation history, a bit of extra security is required, and you will need to upgrade your My Health Account login.  

You can upgrade your account by clicking on the “Confirm identity in My Health Account” link which will take you through the upgrade process. 

If after logging into My Health Record you see ‘Identification level: Basic’, this means you will only be able to see immunisation records relating to COVID-19 and basic information on your profile. 

My health account sample

Some people may be unable to upgrade their My Health Account in the beginning.  

For some people, a match may not be found – you may have changed your phone number since you enrolled with their GP, or you may not be currently enrolled with a GP. 

We know that not everyone will be able to upgrade their My Health Account to access the full features of My Health Record. 

Health New Zealand will continue to work to improve the My Health Account service. 

If you are having difficulty upgrading your My Health Account, you can call the Health New Zealand Contact Centre on 0800 222 478 from 8am to 5pm Monday to Friday, or email support@identity.health.nz.  

Answers to common questions about the My Health Account health identity system can be found at About My Health Record page.

Please get in contact with your usual health provider to seek guidance on whether you are due for any vaccinations. You can also ring Healthline for guidance on 0800 611 116. 

If you have questions about your immunisation history, check with your GP or vaccination provider.  

People can use My Health Record to request a file be sent to their email address that contains the immunisation history, or COVID-19 only immunisation history for themselves and for a child they have linked through My Health Account. 

A PDF of the immunisation records will be emailed within 24 hours.  

Please check your spam folder if you haven’t received the email after 2 business days.   

My Health Record allows parents and caregivers to link their tamariki/children’s record to theirs to see their immunisation history.  

Once you have logged in to My Health Record and have upgraded your account, click the ‘Add a Child’ link to follow the process to link the immunisation records of your tamariki/children.  

Parents who are over 18 whose My Health Record says “Identification level: Complete” can link their tamariki/children who are under 12. The parent’s name used to set up their My Health Account will need to match the name on the child’s New Zealand birth certificate. 

There will be parents who will be unable to add their children’s record to their own if they don’t meet the matching criteria set out in My Health Account, i.e.: 

• If your name has changed since the child was born. 
• The child has an overseas birth certificate. 
• The child is being raised by someone other than their birth parents (for example through whāngai). 

We know that the ‘Add a Child’ feature won’t be available for some parents and care givers, and Health New Zealand will continue to make improvements over time to develop this feature.

My Health Record doesn’t hold any data, but instead gives you secure access to view personal health data that is stored in Health New Zealand’s systems. 

My Health Record shows you your health records and personal information held in central databases such as the Aotearoa Immunisation Register, the laboratory test results systems and the National Health Index system.

For assistance with setting up a My Health Account login, people can contact the Health New Zealand Contact Centre on 0800 222 478 from 8am to 5pm Monday to Friday, or email support@identity.health.nz.

Answers to common questions about the My Health Account health identity system can be found on About My Health Account page.

Your NHI number is a unique number that is assigned to each person who receives healthcare in New Zealand. For more information on NHI numbers, please see our website.

This is important so people can view their own health information whether they are registered with a GP or not and wherever they are in New Zealand. This supports rangatiratanga, self-determination, for people over their health.

Many GPs offer their patients the use of an ‘patient portal’ or app for their GP Practice Management System, such as MyIndici and Manage My Health. My Health Record will complement these systems and is not intended to replace them.

While some people can access parts of their health information through a patient portal provided by their GP, however, not everyone has access to a patient portal.

My Health Record helps to provide you with a way to see your health records that are held on central systems, whether or not you have access to Patient Portal.

No, you can only change your name to another name that has already been added to your NHI record by a health professional. If you wish to add a different name, this is something you would need to discuss with your health provider.

If your My Health Record profile says “Identification level: Basic” you will only be able to see some of your information.

To edit your NHI details and see other health information such as your wider immunisation history, a bit of extra security is required, and you will need to upgrade your My Health Account login.  

You can upgrade your account by clicking on the “Confirm identity in My Health Account” link which will take you through the upgrade process.