Whakarongorau Aotearoa provides operate a range of telehealth services that are Government-funded and operate across phone and digital channels. Those 35+ services are supported by 12 clinical teams.

Service contact details:

  • Healthline – 0800 611 116
    Trusted health advice, treatment and information about what to do next, from nurses, paramedics, advisors, and doctors who can help with prescriptions.
  • Quitline – Me Mutu – 0800 778 778 or text 4006
    Support for people wanting to quit smoking and stay smokefree, to Vape2Quit, as well as quit vaping.
  • Alcohol Drug Helpline – 0800 787 797 or text 8681
    Advice, information, and support about drinking or other drug use.
  • 1737 Need to Talk? – Free call or text 1737
    Brief intervention counselling. People can talk through emotional and psychological issues and concerns.
  • 1737 Peer Support – Free call 1737 (2pm – 10pm)
    Callers have the option to talk with a ‘peer’ - a non-clinician with lived experience of mental health challenges. This provides 'support from someone who knows'.
  • Kupe – kupe.net.nz
    Online decision support tool to help men and their whānau understand more about prostate cancer and to decide if they should see their doctor to get tested.
  • Gambling Helpline – 0800 654 655 or text 8006
    Support for those worried about gambling or the gambling of others.
  • Depression Helpline – 0800 111 757 or text 4202
    Providing support, tools and information to people with depression and anxiety, and their whānau.
  • The Lowdown – Text 5626
    Support to help young people recognise and understand depression or anxiety.
  • RecoveRing – 0800 678 789
    Service for offenders (and whānau and families who are helping them) who want support with their alcohol or drug use.
  • Elder Abuse Response Service – 0800 EA NOT OK (0800 32 668 65) or text 5032
    Advice, information, and support for people concerned about elder abuse.
  • National Poisons Centre – 0800 POISON (0800 764 766)
    Poisons advice delivered through the National Poisons Centre.
  • Immunisation Advice – 0800 IMMUNE (0800 466 863)
    Immunisation advice provided to the public in partnership with the Immunisation Advisory Centre (IMAC).
  • Expert Advice Line – 0800 811 767
    A helpline for community and social service professionals needing expert advice for their work with clients with mental health support needs or addiction challenges.
  • Diver Emergency Service Hotline – 0800 4337 111
    Advice on diving related incidents, accidents or injuries, including the emergency management of decompression illness.
  • Live Kidney Donation – 0800 LIVE DONOR (0800 5483 3666)
    A 'front door' for people enquiring about being a live kidney donor.
  • Safe to Talk – Kōrero mai ka ora – 0800 044 334 or text 4334
    The national sexual harm helpline - confidential support and advice for those affected by sexual harm.
  • Puāwaitanga – 0800 782 999
    A service to support people to improve their emotional wellbeing – their hauora. Individual counselling, easy access, where you are.
  • Peer Talk (Counties Manukau region) – 0800 234 432 (5pm – Midnight)
    Recovery through shared experience. Peer talk advisors have experience of addiction and mental health issues and can support people in their journey to recovery.
  • Shine Domestic Abuse Helpline – 0508 744 633
    2shine.org.nz – webchat available
    Supporting women and men who are worried about their own situation or someone else who might be living with domestic abuse.
  • Women’s Refuge Webchat – shielded.co.nz
    Our counsellors are at the other end of the Women’s Refuge webchat – accessed via the Women’s Refuge Shielded Site that many NZ businesses and organisations add to their websites. Victims of domestic violence can use a shielded portal to get support and info without fear of it showing up in their browser history for anyone else to find.
  • Family Violence Information Line – 0800 456 450
    For information about services that can help you if you are experiencing or witnessing violence or want to change your own behaviour. It’s OK to ask for help.
  • NZ Defence Force Mental Health Line - 0800 NZDF 4U (0800 693 348) or text 8881
    Mental health support for Defence Force personnel and their whānau.
  • Vaccination Healthline – 0800 28 29 26
    8am – 6pm Monday to Friday
    Providing information and help re COVID, flu, and whooping cough vaccination.
  • COVID Healthline- 0800 358 5453
    Providing information and advice about COVID-19.
  • COVID Disability Helpline – 0800 11 12 13 or text 8988
    Help and information about vaccines, testing, managing COVID at home and support and advice for any general health concerns you may have. A person with experience or knowledge of disability will answer your call 8am-6pm Monday to Friday. Outside of that, calls are answered by a trained member of the Healthline team.
  • National HPV and Cervical Helpline – 0800 729 729
    8am – 8pm Mon – Fri, 9am – 1pm Sat
    Support for the public, health practitioners, colposcopists, and laboratories relating to the new screening program – replacing the conventional smear test with the human papillomavirus (HPV) test.