Reviews, Reports and Evaluations

Manatū Hauora - Ministry of Health consulted widely with consumer and whānau groups throughout Aotearoa during 2021 and 2022.

This report sets out the voices of Māori, Pasifika and tangata whaikaha and their experiences when accessing pharmacy services. This report captures suggestions for service improvements. It is important that consumers’ needs are prioritised when planning, commissioning and delivering pharmacy services.  There is a chance that we can work together for service re-design to meet whānau’s expectations and to enhance the primary health care for the benefit of all New Zealanders.

Find out more information about the Pharmacy Whakamahere report (external link)

This service was provided by community pharmacies to consult on a range of minor health conditions and supply medicines and treatment aids if clinically indicated. This initiative aimed to improve access for people who are unable to access care or afford care for these minor ailments. 

Consistent with the health sector principle in section 7(e)(i) of the Pae Ora (Healthy Futures) Act 2023, MAS also promotes people’s health and wellbeing by helping to prevent, reduce, or delay the onset of health needs. 

Frequently Asked Questions [PDF, 321 KB]

As part of the ICPSA National Annual Agreement Review (NAAR) in 2020, District Health Boards (DHBs) commissioned a review of the community pharmacy services and funding model to inform decisions about future requirements for community pharmacy services.  Stage One of the Review is published below, along with the Terms of Reference,  DHB feedback to NAAR, and a statement from the following provider representatives – Pharmacy Guild of New Zealand, Green Cross Health and Totem Group.

Independent Review of Community Pharmacy Services (Stage One): Sapere [PDF, 426 KB]
Last updated September 2021

DHB Feedback to NAAR: Services and Funding Model Review [PDF, 141 KB]
Last updated September 2021

Statement from provider representatives: Services and Funding Model Review [PDF, 109 KB]
Last updated September 2021

Terms of Reference: Community Pharmacy Services and Funding Model Review [PDF, 180 KB]
Last updated August 2020

As part of the ICPSA National Annual Agreement Review (NAAR) in 2020 DHBs commissioned an independent review to better understand wage cost pressures in the community pharmacy sector. The Review looked at any wage variability that may exist across the workforce, and what comparisons could be made to other workforces.

The Review is published below, along with the Terms of Reference, DHB feedback to NAAR,  and a statement from the following provider representatives – Pharmacy Guild of New Zealand, Green Cross Health and Totem Group.

Independent Review Community Pharmacy Wage Cost Pressures: Grant Thornton [PDF, 1.3 MB]
Last updated September 2021

DHB Feedback to NAAR: Wage Cost Pressures [PDF, 121 KB]
Last updated September 2021

Statement from provider representatives: Wage Cost Pressures Review [PDF, 138 KB]
Last updated September 2021

Terms of Reference: Wage Cost Pressures Review [PDF, 195 KB]
Last updated August 2020