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General enquiries
For health sector enquiries, email customerservice@health.govt.nz.
Our mailing address:
Te Whatu Ora - Health New Zealand,
PO Box 793, Wellington 6140, New Zealand
Media enquiries
- For media enquiries, email hnzmedia@health.govt.nz.
- Our media centre provides detailed information about which health agency to contact about what.
Personal or health information requests
You have the right to request access to your personal or health information, and to change it if it is wrong.
- To request your personal health information please complete a Health Information Request Form and email it to hnzprivacy@health.govt.nz.
- To request any other personal information please email hnzprivacy@health.govt.nz with your name, date of birth, contact details, and the details of the information you are looking for.
For more information about getting your information, read this fact sheet:
Official Information Act requests
- To make an information request, email hnzOIA@health.govt.nz.
- For more details, see our Official Information Act requests page.
Give feedback on our use of plain language
The Plain Language Act 2022 requires all public sector agencies to produce public-facing documents and web pages that are clear, concise, well-organised, and audience appropriate.
Read our Plain Language Standard.
Email us if you have any feedback.
COVID-19 questions
For COVID-19 health advice and information, call Healthline for free on 0800 358 5453 or on +64 9 358 5453 if you have an international SIM card in your phone.
For other COVID-19-related questions, email customerservice@health.govt.nz
Health Integrity Line
You can call the Health Integrity Line on 0800 424 888 at any time for free to report concerns about the health system, such as:
- inappropriate use of public money
- inappropriate use of technology
- workplace bullying or harassment
- theft
- drug use
Your call won’t be traced or recorded, and it will remain anonymous. All calls are passed on to the appropriate team or agency to follow up.
Employees in the health sector
You will be informed of your rights under the Protected Disclosures Act 2000 (known as the ‘Whistle-blower Act’) if you call to report serious misconduct.
Additional ways to express your concerns:
- Talk to your manager or another senior manager.
- File a report online.
Crimestoppers is an independent charity that runs the Health Integrity Line.
Resources:
Contacting specific teams
Phone numbers and email addresses for specific Te Whatu Ora - Health New Zealand teams are listed below.
The postal address for all our teams is:
Te Whatu Ora - Health New Zealand
PO Box 793
Wellington, 6140
Environmental and Border Health
- Phone (04) 496 2000
- Email info@health.govt.nz
Health Workforce
- Phone (04) 496 2000
Sector Operations
- Phone 0800 855 066
Voluntary Bonding Scheme
Email: vbs@health.govt.nz
PRIMHD – mental health data
Contact details for the PRIMHD regional coordinators:
Northern
- Phone: (09) 638 0133
- Email: ros.coulter@nra.health.nz
Midland - Waikato
- Phone: (07) 839 8899 ext 23381
- Email: antoinette.woodcock@waikatodhb.health.nz
Midland Taranaki
- Phone: (06) 753 6139 ext 8815
- Email: graham.donlon@tdhb.org.nz
Central - Wairarapa, Hutt Valley, Capital & Coast
- Email: MHAIDSBusinessSystemsTeam@MHAIDS.health.nz
Central – Hawke’s Bay
- Phone: (06) 878 8109 ext 4226
- Email: John.Conneely@hawkesbaydhb.govt.nz
Central – Whanganui
- Phone: (06) 348 3163
- Email: Perryne.Brasko@wdhb.org.nz
Central – Midcentral
- Phone: (06) 350 8620
- Email: Claudine.Nepia-Tule@midcentraldhb.govt.nz
Southern – Nelson/Marlborough
- Phone: 022 013 3613
- Email: DataAnalyticsTeam@nmdhb.govt.nz
Southern – Canterbury
- Phone: (03) 364 4127
- Email: Soledad.Labbe-hubbard@cdhb.health.nz
Southern – Southern
- Phone: (03) 214 5786 option 1 ext 8384
- Email: Darren.Smith@southerndhb.govt.nz
Other specific queries
Artificial Aids
- Phone: 0800 855 066
- Email: customerservice@health.govt.nz
Carer Support
- Phone: 0800 855 066
- Email: customerservice@health.govt.nz
Eligibility for healthcare
- Phone: 0800 855 066
- Email: eligibility@health.govt.nz
High Use Health Card
- Phone: 0800 855 066
- Email: customerservice@health.govt.nz
National Travel Assistance (NTA)
- Phone: 0800 855 066
- Email: claimsmanagement@health.govt.nz
Primary Healthcare Organisation Enrolments (PHO)
- Phone: 0800 855 066
- Email: customerservice@health.govt.nz
Follow us on social media
- LinkedIn: https://www.linkedin.com/company/tewhatuora
- Facebook: https://www.facebook.com/TeWhatuOra
- Instagram: https://www.instagram.com/tewhatuora
- Twitter: https://twitter.com/TeWhatuOra