Adverse events 

Prior to July 2017 NASO published a summary of adverse event reports from emergency ambulance providers. Since then, emergency ambulance providers are expected to provide a publicly available summary report on their website. 

Emergency ambulance providers assign all adverse events a Severity Assessment Code (SAC) rating to determine the severity of the event. The provider notifies NASO within five working days of a SAC1 or SAC2 event.

Find out more about the SAC rating and triage tool on the HQSC website.


Generic contracts

Find out about the service specifications for emergency ambulance providers, including things like safety and quality standards, clinical oversight and governance, reporting requirements, technical specifications and more.