About Carer Support

Carer Support is a subsidy that supports a carer to take time out for themselves. It reimburses some of the costs of using a support person to care for and support a disabled person while the carer has a break.

Carer Support is available for ‘full-time carers’. A fulltime carer is the person who provides more than 4 hours per day of unpaid care to a disabled person, for example, the parent of a disabled child.

For more information on Carer Support, how you can use it, claims and payment, read How to Claim Carer Support (PDF 300 KB).

Receiving a claim form

Full-time carers will receive a claim form:

  • when a new allocation of Carer Support has been made for their client or
  • where a claim form for Carer Support has been processed and paid, and a claim form is sent out with the client’s remaining Carer Support allocation.

If you do not receive a claim form

If you have not received a claim form for your new allocation or need a spare claim form download the form — available in PDF and Word formats.

Submitting a claim form

While the form can be completed electronically, we currently require you to print and sign the form and post it to us using FreePost for processing. 

If you have purchased something, you must include the receipts for that purchase.

Claim forms must be submitted within 90 days of the last day of care. The timeframe for claims processing is 10 working days.

Contact

If you have any questions, contact your Needs Assessment Service Coordination (NASC) or call the Sector Operations Contact Centre to find out more 0800 855 066.