All health consumers can have easy access to their COVID-19 test results and their vaccination status through the internet. To make this information available digitally to individual health consumers, we first need to be able to accurately identify each person. Then we can be sure that only the right person can access and manage information about themselves.

My Health Account is the digital identity tool that has been developed to make this possible. Over time, other health services will be linked to My Health Account.  

Video transcript

Creating your My Health Account using an identity document

My Health Account is a secure website that helps you prove who you are online so that you can access online health services

With My Health Account, we care about keeping your identity safe. We suggest you set up two-factor authentication to protect your personal health information. 

Only you can access your My Health Account details.

Creating your My Health Account is easy.

You can visit https://identity.health.nz/

or if you want to get your COVID-19 records, go to https://mycovidrecord.nz to start.

Follow the simple instructions to sign up with your email and verify your email address.

Create a strong password to set up your account

Creating your My Health Account using an identity document

Select “Using an identity document”

Enter the details of your valid form of identification

Your National Health Index (NHI) number will be matched to your account if your identification matches

Need help?

For support on creating a My Health Account, email support@identity.health.nz or call 0800 222 478

Thank you!

Video transcript

Creating your My Health Account using your healthcare provider

My Health Account is a secure website that helps you prove who you are online so that you can access online health services.

You can confirm who you are and create your My Health Account using an identity document, such as a valid driver’s licence, passport, or birth certificate, or using contact details held by your healthcare provider.

Creating your My Health Account will give you full access to My Covid Record so you can request and download your My Vaccine Pass or record your Rapid Antigen Test (RAT) results.

My Health Account is secure

With my Health Account, we care about keeping your identity safe. We suggest you set up two-factor authentication to protect your personal health information.

Only you can access your My Health Account details.

Setting up your My Health Account using your healthcare provider

Navigate to the My Health Account landing page and select “Sign up”.

Follow the simple instructions to sign up with your email and verify your email address.

Create a strong password to set up your account.

Select “Healthcare provider”.

Read through what you need and the terms and tick “I agree” when you’re ready to continue.

Search for and select your enrolled general practice.

Note: Your general practice details are displayed so you know you have chosen the correct one.

Enter your personal details to search for your NHI number.

If we find your contact details from your GP then a window will appear to say that we’ve matched your details with your NHI number.

Your mobile number will be partially displayed, based on the mobile phone details held by your healthcare provider.

If the mobile number displayed is incorrect, select “My number is wrong”. You’ll need to call your general practice team and update your number.

Once you’ve updated your contact details with your GP, you can return to My Health Account, log in and complete the process to set up your new account.

If the number displayed is correct, select “Send verification”.

A six-digit code will be sent to your mobile number based on your personal details from your healthcare provider or identity document.

Enter it and continue.

Expected confirmation results

If your six-digit code was entered successfully a window should appear saying it confirmed who you are.

Need help?

For support on creating a My Health Account, email support@identity.health.nz or call 0800 222 478

Thank you!

Pātiki and Waharua Kōpito patterns

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